+FAQ
Questions,
answered
What independent pharmacy owners ask most about adding 24/7 pickup.
How it works
How does ScriptKiosk work?
Your staff securely loads filled prescriptions into the kiosk. The patient gets a text message or notification with pickup instructions, then retrieves their prescription any time, day or night, using secure authentication.
How many prescriptions can it hold?
A single ScriptKiosk stores up to 178 filled prescriptions.
Can it store refrigerated medications?
Yes. ScriptKiosk is available with temperature-controlled storage as well as standard storage, so you can choose the configuration that matches what your patients pick up.
Does it work with my pharmacy management system?
ScriptKiosk integrates with pharmacy management systems so loading and patient notifications fit into your existing workflow. Let us know which system you use when you request a demo and we'll confirm compatibility.
How much space does it need?
ScriptKiosk has a compact design built for pharmacy and retail floors. Click here for full specifications and our team can help plan placement for your location.
Your pharmacy
How much staff time will it save?
Pharmacies can save 45 or more staff hours a month. That figure is based on filling 5,600 prescriptions a month, according to the 2025 NCPA Digest. Your savings will depend on your volume and how many patients choose kiosk pickup.
Will I need to add staff or extend store hours?
No. Patients get 24/7 pickup access while your pharmacy keeps its current hours and staffing.
Can I customize the kiosk?
Yes. ScriptKiosk offers customizable machine options, including temperature-controlled and standard storage, so the unit fits your space and workflow.
Are there state rules for unattended prescription pickup?
Requirements for automated pickup vary by state. Your ScriptKiosk representative can talk through what applies in your state during your demo.
Your patients
How do patients know their prescription is ready?
Once a prescription is loaded, the patient receives a text message or notification with pickup instructions.
Is pickup secure?
Yes. Patients retrieve prescriptions using secure authentication, so each prescription is released only to the right person.
Can patients pay at the kiosk?
Yes. ScriptKiosk accepts credit card payment directly at the kiosk.
Is it accessible?
Yes. ScriptKiosk has an ADA-compliant design with a guided touchscreen interface.
Does it support telehealth?
ScriptKiosk is telehealth ready. Ask us for more details about how to set up this functionality.
Buying & support
Is financing available?
Yes. Financing is available through Intelligent Dispensing Solutions, so you can add 24/7 pickup without a large upfront investment.
Who sells and supports ScriptKiosk in the US?
Intelligent Dispensing Solutions (IDS) is the exclusive US distributor of ScriptKiosk, an Italian-engineered pharmaceutical dispensing system.
How do I get started?
Request a demo. A ScriptKiosk representative will learn about your pharmacy, show you the kiosk in action and walk through configuration and financing options.